Our team has decades of experience working with merchants of all types - B2C, B2B, and everything in between - to define, launch, and grow digital commerce businesses. Leveraging the best-suited technologies, we craft unified commerce solutions that support the multi-touchpoint, personalized, customer journey.
Our offerings include
Strategy
Whether it’s the implementation of a cross-cloud solution, or the definition of a curated customer journey, we've got you covered. Our core competencies span the spectrum within digital commerce and our blend of expertise enables us to confidently address any challenge, issue, hope or dream. We'll work with you to establish the proper strategic and technical plan(s) required to evolve your customers into loyalists.
Technology
Technology is the foundation that digital commerce is built upon and should always exist in support of the holistic Commerce, Marketing & Service strategy - not the other way around. In our bullpen, we’ve got an unmatched caliber of expertise crafting solutions that fuel growth. We’ve successfully implemented numerous end-to-end solutions, middleware orchestrations, and robust shopping experiences.
Operations
Our approach begins by gaining a comprehensive understanding of how our clients operate their business. We factor in the nuance of roles, expertise, workflow, governance, timeliness and others to develop the proper plan. Whether we're building something new or supporting an existing solution, we will work with you to establish operational best practices and to ensure that you're enabled to take the reigns.
Managed Support
The real work begins once the solution is live. Business users are feverishly working to complete tasks, customers are purchasing products and customer service reps are building exceptional relationships. Without a finely tuned support system, everyone is left disappointed. Unlike most agencies, we have a team of experts dedicated to supporting the various needs of our clients. You're not an afterthought, nor are we sitting idly by in anticipation of the next support ticket to be submitted. We're actively engaged, we're monitoring, we're extinguishing fires... we're an extension of your team.
Headquarters in Dana Point, CA, USA with offices in London and Pune, India
We love to collaborate with ambitious brands and people. hi@rundtc.com